Privacy Policy

Effective Date: January 30, 2026
Last Updated: January 30, 2026

Preferred Comfort Heating and Air LLC (“Preferred Comfort,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://preferredcomfortsc.com (the “Site”) or use our heating and cooling services.

Please read this Privacy Policy carefully. By using our Site or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.

1. Information We Collect

1.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Request estimates or service quotes
• Schedule HVAC service appointments
• Sign up for maintenance agreements
• Contact us via phone or email
• Submit reviews or testimonials
• Subscribe to our communications

This information may include:

• Name
• Email address
• Phone number
• Mailing address and service location
• Property type (residential or commercial)
• Details about your HVAC system and service needs
• Payment and billing information

1.2 Information Collected Automatically

When you visit our Site, certain information is automatically collected, including:

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and time spent on those pages
• Referring website addresses
• Date and time of your visit
• Clickstream data

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small data files stored on your device. We use:

• Essential Cookies: Necessary for the Site to function properly
• Analytics Cookies: Help us understand how visitors interact with our Site
• Advertising Cookies: Used to deliver relevant advertisements and track campaign performance

You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our Site.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide HVAC installation, repair, and maintenance services
• Communication: To respond to inquiries, provide estimates, and communicate about appointments
• Scheduling: To schedule service calls and send appointment reminders
• Billing: To process payments and manage accounts
• Marketing: To send promotional materials, special offers, and newsletters (with your consent)
• Service Improvement: To improve our services and customer experience
• Legal Compliance: To comply with applicable laws and regulations
• Safety: To protect the safety and security of our customers, employees, and property

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including:

• Website hosting and maintenance providers
• Payment processors
• Email and communication service providers
• Scheduling and customer relationship management (CRM) systems
• Marketing and analytics platforms

3.2 Business Transfers

If Preferred Comfort is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

3.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government regulations).

3.4 Protection of Rights

We may disclose information when we believe it is necessary to protect our rights, property, or safety, or that of our customers or others.

4. Third-Party Services and Links

4.1 Facebook Pixel and Social Media

Our Site uses the Facebook Pixel, a tool that collects data about your activity on our Site to help us measure the effectiveness of our advertising and deliver more relevant ads. The Facebook Pixel may collect information such as:

• Pages visited on our Site
• Actions taken (e.g., form submissions)
• Device and browser information

This information is subject to Facebook’s privacy policy. You can learn more about Facebook’s data practices at https://www.facebook.com/privacy/explanation and opt out of interest-based advertising through your Facebook ad settings.

4.2 Google Services

We may use Google Analytics, Google Ads, and other Google services to analyze Site traffic and improve our marketing efforts. Google may use cookies and similar technologies to collect information about your use of our Site. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

4.3 Third-Party Links

Our Site may contain links to third-party websites (such as manufacturer websites or review platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include:

• Secure server infrastructure
• Encryption of sensitive data during transmission
• Restricted access to personal information
• Regular security assessments

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes:

• Service records and maintenance history for the duration of our business relationship and as required for warranty purposes
• Billing and payment records as required by accounting and tax regulations
• Marketing communications until you unsubscribe or request removal

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections to inaccurate or incomplete information.

7.2 Deletion

You may request that we delete your personal information, subject to certain exceptions (e.g., legal obligations, warranty purposes).

7.3 Opt-Out of Marketing

You can opt out of receiving marketing communications from us at any time by:

• Clicking the “unsubscribe” link in our emails
• Contacting us directly using the information below

7.4 Do Not Track

Our Site does not currently respond to “Do Not Track” signals from browsers. You can control cookies through your browser settings as described in Section 1.3.

8. Children’s Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

9. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to opt out of the sale of personal information (note: we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information below.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on this page
• Updating the “Last Updated” date at the top of this policy
• Sending you an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us